You have questions, we have answers!

Can I Purchase The Bundle Deal But With Different Colors? 

Yes, you can! On our sales page underneath each Tool Roll option there is a menu box that will list each color combination.


How long will it take for my order to arrive?

We are partnered with USPS, UPS, FedEX, and DHL to offer the fastest shipping option possible depending on your order's destination. Orders are processed on the next business day. 


As we enter holiday season, shipping times will likely be delayed. Right now, it is taking an average time of 3-7 days for orders to arrive. Please reach out with any questions. 


Is shipping really free?

Yes on all order of 2 Tool Rolls or more. 1 Tool Roll will include a flat $5.00 shipping on top of your order.


I selected 2 Day shipping, when will I receive my order? 

Our fulfillment team will process your order on the next business day. Once your order leaves our facility, the 2 day shipping timeframe will begin. 


Do you ship outside of the US?

Right now, we only ship to the US but reach out to us at info@officialtoolroll.com and we can work something out.


Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. In the unforeseen event that you do not receive confirmation please email us immediately at info@officialtoolroll.com. Or use the website chat feature. Real people ready to provide real solutions from 9-6pm EST M-F.


I never received Order confirmation or shipping updates!

If you placed an order with us, you can be sure to expect update emails. Please check any "non-primary" inboxes in your email account, likely it ended up there. Also, be sure to check any other email aliases you use as it may have autofilled a different email during checkout. Feel free to reach out if neither work, and we will provide assistance. 


Who can I contact if I have a problem with my order?

Please contact us at info@officialtoolroll.com or feel free to use the website chat feature.


How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. Or you can pay through PayPal which will be an option at check out! 


If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 


Who can I contact for donations to charities and events? 

We love taking part in these when we can! Email: Will at info@officialtoolroll.com